Responsible drinks retailing
The company supports practices which promote sensible drinking and has established a ‘code of conduct for responsible retailing’, outlining its approach in this area.
We also seek to develop partnerships with local authorities and the police. All pubs are requested to become a member of the local pubwatch scheme (which promotes a safe and responsible drinking environment). In several locations, a company pub manager chairs the scheme and, where there is no pubwatch, we work with the local police and council to try to establish one. A company representative sits on the National Pubwatch committee – and the business financially supports the Drinkaware Trust.
We encourage our pubs to enter the ‘Best Bar None’ schemes (run by local authorities and the police, to encourage good behaviour in town centres), promoting a safe and secure environment.
Food information and quality
The company aims to improve the quality of its food offering continually and to provide customers with information about our product range, to help them to make informed decisions about their food consumption. This includes nutritional information, from our website and a printed leaflet, available in pubs.
Calorie information for the dishes on our menus is available on the menus themselves.
The company was winner of the Best Town & City Menu Award 2014 at the Menu Innovation & Development Awards; while the children’s menu was rated 2nd out of 21 restaurant and pub companies in the Children’s ‘Out To Lunch Awards 2013’, sponsored by the Soil Association.
The company tries to ensure strict specifications for all of its products, so that high standards of quality are met. For example, the sausages which the company sources from the Welsh Sausage Company contain only British pork, with no artificial colours or flavours; the company uses only dolphin-friendly tuna; the haddock, cod and salmon in our dishes are sourced from recognised, sustainable fisheries; we use only British Lion Quality free-range eggs and cook with virtually trans-fat-free oil.
Our Linconshire pork sausage won the gold award from the British Pig Executive (BPEX) in 2014; our Beef & Abbot Ale pie won a bronze award at the British Pie Awards 2014; Our Haggis won a Great Taste award 2014; our British Beef & Pancetta Lasagne won the gold award in the best new main course category at the 2014 BFFF awards.
All of the company’s food suppliers are accredited by the British Retail Consortium.
Selecting and working with suppliers
The company usually seeks to promote long-term relationships with its suppliers and supports UK farming, using British chips and hash browns and British beef in its beef burgers, lasagne, chilli con carne, steak & kidney pudding and beef & Abbot Ale pie. All of our steaks, sourced from Britain and Ireland, are matured for 35 days.
Where practicable, the company works with suppliers, contractors and partners to minimise the environmental impact and encourage sustainable sourcing.
The company supports brewers of all sizes, across the UK and Ireland, so that customers can enjoy a diverse range of real ales. Wetherspoon is supporting over 400 UK microbrewers, delivering 5,100 ales through real-ale festivals, exhibitions, meet-the-brewer events and the promotion and stocking of their beers. Every pub endeavours to have at least four ales available at all times, of which two are locally sourced. There are 317 Wetherspoon pubs listed in the CAMRA Good Beer Guide 2015 (2014: 283) – a larger proportion, we believe, than any other substantial pub company.
There are 916 pubs (99%) accredited by Cask Marque for the quality and consistency of the real ale which they serve.
The company seeks to carry out its business honestly, and with respect for the rights and interests of those involved. The company endeavours to ensure that relations with customers, suppliers and business partners are fair and mutually beneficial.
Employees are not permitted to accept bribes or enticements of any kind including gifts or hospitality.
In sourcing products from many different countries, we aim to uphold the International Labour Organisation’s agreed standards of labour (including a ban on child labour & forced labour) and we expect our suppliers to treat their employees fairly, honestly and with respect for their human rights.
Health and safety
The company seeks to promote high standards of safety throughout the business. Pubs are assessed for risks and safety. At the end of July 2014, 92% achieved the maximum five stars for the ‘Food Hygiene Rating Scheme’ system, run by local authorities. An additional 7% achieved a rating of four stars.
We have signed a Primary Authority Partnership (under the Better Regulation Delivery Office scheme) for Health & Safety, Food Safety and Trading Standards, with Reading Borough Council. In 2013, we were awarded the Better Regulation Delivery Office Best Partnership award.