Customer Services

Our customer services team are always on hand to help.

Please be sure to check the FAQs below before subitting your enquiry. We may have already answered your question.



As you would expect from a pub, we offer free entry. However, at certain times, some of our pubs may charge an admission fee. Usually, this is when we offer a late-night licence or there is a popular local event (such as a DJ, quiz or karaoke) or when extra security is required for our customers’ benefit.


Adding local colour and interest to our pubs is a diverse range of paintings, sculptures and photographs, commissioned by us, in the most part, from local artists. Also, our pubs will often display specially commissioned works from artists nationwide.
If you would like to find out more about purchasing artwork, then do contact:

Art For Industry:  07738017207

For our newer pubs, we use local artists. Please check the information at the bottom of the artwork, as this will usually provide a name and a website.

If you would like to supply us with artwork please click here.


If you have suffered any kind of accident resulting in injury in the course of business with us please call us in the first instance to discuss your experience. If you have already spoken to us but are not satisfied with our response then you may wish to seek professional advice on how to proceed.


If you’re looking to throw the perfect anniversary bash, a surprise birthday meal or just have a great party – where better than your local Wetherspoon? Many of our pubs have separate hire areas, with some even hiring out the whole pub (including bar, music and bands). Contact your local manager to chat about your needs.

For smaller get-togethers, we can usually reserve a table or area for drinks and a meal. It might not always be possible, but our teams will do their very best to accommodate your needs.

Chat to your local manager or click here to find details of the pub which you wish to visit.

We have recently introduced an online booking system, however this is currently limited to a selection of pubs. Click here to access the booking system.


Wetherspoon is Britain’s biggest supporter of microbrewers and actively works with local CAMRA branches. Every year, we support CAMRA by providing its members with discount vouchers for real ale at Wetherspoon, worth up to £20. Check out the terms and conditions at the back of the vouchers for details of how to redeem them against the cost of your pint.

CAMRA members may also be able to use their membership cards for a discount on real ale in some of our pubs. However, please be aware that this is very much a local decision and might not always be possible – best to check with your local pub first, to avoid disappointment. Also, remember that Wetherspoon prides itself on the value of our ales – all day every day.

PLEASE NOTE: CAMRA vouchers cannot be accepted at The Hope & Champion pub (Beaconsfield Motorway Services)


As you can imagine we receive a large number of requests for donations, sponsorships and charitable appeals.

Obviously we would like to help all of them but we are unable to. Our nominated charity is CLIC Sargent (the leading cancer charity for children, young people and their families in the UK) which we direct all our support and fundraising efforts into.

We are sorry that we are not able to support your very worthy cause and wish you good luck.


Are you conscious about calories or have specific dietary needs? Why not check out the nutritional information and values of our meals? You will find this when viewing each dish on our menu.

You can even create and print a menu tailored to your needs.


While we are fond of dogs, we allow only registered assistance dogs in our pubs and hotels, including into gardens and patio areas.


To avoid confusion when with a registered assistance dog, please ensure that it is readily identifiable by means of its leash, collar or harness. It is also helpful if you bring along your own identification which explains the dog’s purpose.


Customers are requested to remain fully clothed throughout their visit, including wearing shoes and tops. In addition, some of our pubs do operate a specific dress code, at all or certain times. Please contact the pub directly, before visiting.


Neither electronic cigarettes nor vaporisers are permitted in any area where smoking is not permitted, including hotel rooms and external areas.


If you are a past or present employee of J D Wetherspoon plc and have a query about your pay, conditions or any other aspect of your employment, please contact the head office payroll or personnel team.


 Families are welcome in the majority of our pubs, except for just a few pubs which do not hold the necessary licensing permission.

As you will appreciate, it’s a very difficult area, as we have responsibilities to look after the best interests of all of our customers.

Children under 16 years of age are permitted in our pubs, if accompanied by a person aged 18 years or over. If any adult aged 18 years or over, in a family group, wishes to consume alcohol, then we request that all members of the party order a main meal (with the exception of babies and toddlers).

Unaccompanied young people, aged 16–17 years, are welcome to order and consume food and non-alcoholic drinks only.

There may be times when the serving of alcohol is limited or refused to whole groups which include customers under the age of 18.

Entry times for under-18s can differ from pub to pub, so we always suggest that you contact the pub which you wish to visit – to confirm these times.



Our next Cider Festival is running from 11th - 27th July 2014 (dates are subject to change)


Want to send someone that perfect gift for any occasion? Then, why not send some Wetherspoon gift vouchers?

Our gift vouchers can be used to buy food and drink in any Wetherspoon pub or can pay for accommodation at one of our hotels.

Ordering is quick and easy: order online by clicking here or call us between 8am–6pm, Monday–Friday: 01923 477777.

Gift vouchers can be ordered by customers based in the UK only and whose credit or debit card is registered in the UK. Usually, vouchers will be sent by first-class post; however, orders of £50.00 and over will be sent by Special Delivery, at an additional cost to the cardholder. The current rate of Special Delivery is shown on this voucher-ordering page.

Please note that vouchers are processed and sent out on the next working day after placing your order, regardless of which delivery method you choose.


None of our food is certified as Halal. We have no plans to introduce Halal food in the future. All animals are stunned prior to slaughter and the process used complies with UK & EU legislation.


In addition to the letters and phone calls received, Wetherspoon gains valuable insight to the ‘pub experience’ through its mystery shopper programme. The scheme involves thousands of everyday customers visiting our pubs and scoring them on their experience – every pub gets at least two such assessments every month.
If you are interested in becoming a mystery shopper, please contact Market Force: 01908 328000


Do you know of a property which would make a great Wetherspoon? Then, do let us know…

We consider pubs, bars, restaurants, hotels, churches, banks, cinemas, bingo halls and retail units. Don’t worry, either, if you already have a Wetherspoon venue in your town – we will always consider having more than one pub per town.

So get in touch now.



Are you conscious about calories or have specific dietary needs? Why not check out the nutritional information and values of our meals? You will find this when viewing each dish on our menu.

You can even create and print a menu tailored to your needs.


All of our pubs will set their own opening times, depending on their own local circumstances and licensing.

The opening times are published on our website or why not give the pub you are visiting a call? Click here for contact details of our pubs.


In order to pay a deposit to reserve a table for special promoted events such as Mothers Day and Christmas Day simply speak to the duty manager. We can also take deposits by telephone.


Our Prawns are traceable from legitimate sources.The feed does contain fishmeal as all feed does.


For all press and media related enquiries please contact our Press Officer, Eddie Gershon on 07956 39 22 34.


Local factors can result in different prices or promotions for an individual pub or area of pubs. For this reason, the online food and drink menus will not include prices, as they can vary from pub to pub.


Most of our pubs offer television, showing mainly the news, with subtitles. On occasions, selected pubs may show major sporting events, with sound.


The proof of age documents that we accept in our pubs and bars are as follows; A valid UK Passport, UK Photo card driving licence, or any PASS accredited proof of age card. Staff are able to accept foreign Passports, ID cards and drivers licences, however if they are unsure of their authenticity, or are unfamiliar with their features, then they would be unable to accept it. Please note that there may be exceptions to this, subject to local licensing and police advice.

Identification or proof of age other than the above will not be accepted.

If you are lucky enough to look under the age of 21 years (Challenge 21) or 25 years (Challenge 25), we will request that you prove that you are over 18, before you are served alcohol.


For more information on our pubs in the Republic of Ireland please visit


Looking for a job? Then, your local Wetherspoon could be just the place!

We offer excellent pay, bonus scheme, staff discount at Wetherspoon and great discounts at other retailers, as well as some exciting career opportunities.

Go to our jobs website.


Pub managers, staff and door staff do have the right to refuse entry and are under no obligation to give a reason.


Pub managers and staff have the right to refuse service.


Many of our pubs will show all the major sporting events available on terrestrial TV. A limited few also have SKY TV. Please contact the pub directly for confirmation of the events each pub is showing


We receive many requests for information and regret that we are unable to answer individual questions or complete questionnaires, especially those of a confidential nature.

You can find out loads about us, by either reading Wetherspoon News or visiting our website. The ‘Investors’ section of the site will provide you with all of the latest trading figures, as well as PDFs of our published annual reports.


We can confirm that Wetherspoon no longer support the Workfare programme.

We continue to support entirely voluntary work experience programmes, in particular those for the young, the disabled and ex-military. We define ‘entirely voluntary’ as programmes where candidates will not lose any benefits where they do not participate in the programme, and normally candidates are paid to complete this experience.

We do not support programmes if attendance is mandatory for benefits to be retained, for example Workfare.


All of our pubs offer FREE Wi-Fi, with The Cloud. Select WiFi - The Cloud from the network list.

For troubleshooting please visit

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