Customer Services

Our customer services team are always on hand to help.

Please be sure to check the FAQs below before subitting your enquiry. We may have already answered your question.

FAQs

ARTWORK IN OUR PUBS

Adding local colour and interest to our pubs is a diverse range of paintings, sculptures and photographs, commissioned by us, in the most part, from local artists. Also, our pubs will often display specially commissioned works from artists nationwide.
If you would like to find out more about purchasing artwork, then do contact:

Art For Industry:  07738017207

For our newer pubs, we use local artists. Please check the information at the bottom of the artwork, as this will usually provide a name and a website.

If you would like to supply us with artwork please click here.

BOOKING VENUES/TABLES

 

Many of our pubs have separate areas for hire, with some even hiring out the whole pub (including bar, music and bands). Please contact your local pub for more details and to discuss your requirements.

For smaller groups, we can usually reserve a table or area for drinks and a meal. It might not always be possible, but our teams will do their very best to accommodate your needs.

Chat to your local manager or click here to find details of the pub which you wish to visit.

 

CAR PARKS

Very few Wetherspoon pubs have their own car park, but, given the central location of many of our pubs, a charge for parking is often required (to prevent unauthorised use). In some cases, a proportion of the cost of parking may be reimbursed, but please check directly with your pub of choice. Also, please read the signage displayed in these car parks for any other local terms and conditions.

CAMRA VOUCHERS

Wetherspoon is Britain’s biggest supporter of microbrewers and actively works with local CAMRA branches. Every year, we support CAMRA by providing its members with discount vouchers for real ale at Wetherspoon, worth up to £20. Check out the terms and conditions at the back of the vouchers for details of how to redeem them against the cost of your pint.

CAMRA members may also be able to use their membership cards for a discount on real ale in some of our pubs. However, please be aware that this is very much a local decision and might not always be possible – best to check with your local pub first, to avoid disappointment. Also, remember that Wetherspoon prides itself on the value of our ales – all day every day.

PLEASE NOTE: CAMRA vouchers cannot be accepted at The Hope & Champion pub (Beaconsfield Motorway Services)

CHARITY REQUESTS

 

We receive a large number of requests for donations, sponsorship and charitable appeals.
Obviously, we would like to help all of them, but are unable to. Our nominated charity is CLIC Sargent (the leading cancer charity for children, young people and their families, in the UK), towards which we direct all of our support and fundraising efforts.

We are sorry that we are unable to support your very worthy cause and wish you good luck.

 

DIETARY REQUIREMENTS

Are you conscious about calories or have specific dietary needs? Why not check out the nutritional information and values of our meals? You will find this when viewing each dish on our menu.

You can even create and print a menu tailored to your needs.

DOGS AND REGISTERED ASSISTANCE DOGS

While we are fond of dogs, we allow only registered assistance dogs in our pubs and hotels, including into gardens and patio areas.

 

To avoid confusion when with a registered assistance dog, please ensure that it is readily identifiable by means of its leash, collar or harness. It is also helpful if you bring along your own identification which explains the dog’s purpose.

DRESS CODE

Customers are requested to remain fully clothed throughout their visit, including wearing shoes and tops. In addition, some of our pubs do operate a specific dress code, at all or certain times. Please contact the pub directly, before visiting.

ELECTRONIC CIGARETTES AND VAPORISERS

Neither electronic cigarettes nor vaporisers are permitted in any area where smoking is not permitted, including hotel rooms and external areas.

ENTRY FEES

As you would expect from a pub, we offer free entry. However, at certain times, some of our pubs may charge an admission fee.

FAMILY DINING

 Families are welcome in the majority of our pubs, except for just a few pubs which do not hold the necessary licensing permission.

As you will appreciate, it’s a very difficult area, as we have responsibilities to look after the best interests of all of our customers.

Children under 16 years of age are permitted in our pubs, if accompanied by a person aged 18 years or over. If any adult aged 18 years or over, in a family group, wishes to consume alcohol, then we request that all members of the party order a main meal (with the exception of babies and toddlers).

Unaccompanied young people, aged 16–17 years, are welcome to order and consume food and non-alcoholic drinks only.

There may be times when the serving of alcohol is limited or refused to whole groups which include customers under the age of 18.

Entry times for under-18s can differ from pub to pub, so we always suggest that you contact the pub which you wish to visit – to confirm these times.

 

FESTIVALS

Our next Cider Festival is running from 11th - 27th July 2014 (dates are subject to change)

GIFT VOUCHERS

Our gift vouchers may be used to buy food and drink in any Wetherspoon pub and to pay for accommodation at our hotels. To order online and for more information, click here.

HALAL MEAT

None of our food is certified as Halal. We have no plans to introduce Halal food in the future. All animals are stunned prior to slaughter and the process used complies with UK & EU legislation.

MYSTERY SHOPPERS

In addition to the letters and phone calls received, Wetherspoon gains valuable insight to the ‘pub experience’ through its mystery shopper programme. The scheme involves thousands of everyday customers visiting our pubs and scoring them on their experience – every pub gets at least two such assessments every month.
If you are interested in becoming a mystery shopper, please contact Market Force: 01908 328000

NEW PUB SUGGESTIONS

Do you know of a property which would make a great Wetherspoon? Then, do let us know…

We consider pubs, bars, restaurants, hotels, churches, banks, cinemas, bingo halls and retail units. Don’t worry, either, if you already have a Wetherspoon venue in your town – we will always consider having more than one pub per town.

So get in touch now.

NEW SUPPLIERS TO WETHERSPOON

NUTRITIONAL INFORMATION/MENU

Are you conscious about calories or have specific dietary needs? Why not check out the nutritional information and values of our meals? You will find this when viewing each dish on our menu.

You can even create and print a menu tailored to your needs.

OPENING AND CLOSING TIMES

All of our pubs will set their own opening times, depending on their own local circumstances and licensing.

The opening times are published on our website or why not give the pub you are visiting a call? Click here for contact details of our pubs.

PAYING DEPOSITS

In order to pay a deposit to reserve a table for special promoted events such as Mothers Day and Christmas Day simply speak to the duty manager. We can also take deposits by telephone.

PRESS AND MEDIA ENQUIRIES

For all press and media related enquiries please contact our Press Officer, Eddie Gershon on 07956 39 22 34.

PRICING

Local factors can result in different prices or promotions for an individual pub or area of pubs. For this reason, the online food and drink menus will not include prices, as they can vary from pub to pub.

TELEVISIONS

Most of our pubs offer television, showing mainly the news, with subtitles. On occasions, selected pubs may show major sporting events, with sound.

PROOF OF AGE

The proof of age documents that we accept in our pubs and bars are as follows; A valid UK Passport, UK Photo card driving licence, or any PASS accredited proof of age card. Staff are able to accept foreign Passports, ID cards and drivers licences, however if they are unsure of their authenticity, or are unfamiliar with their features, then they would be unable to accept it. Please note that there may be exceptions to this, subject to local licensing and police advice.

Identification or proof of age other than the above will not be accepted.

If you are lucky enough to look under the age of 21 years (Challenge 21) or 25 years (Challenge 25), we will request that you prove that you are over 18, before you are served alcohol.

REPUBLIC OF IRELAND

For more information on our pubs in the Republic of Ireland please visit www.jdwetherspoon.ie

RECRUITMENT

Looking for a job? Then, your local Wetherspoon could be just the place!

We offer excellent pay, bonus scheme, staff discount at Wetherspoon and great discounts at other retailers, as well as some exciting career opportunities.

Go to our jobs website.

REFUSAL OF ENTRY

Pub managers, staff and door staff do have the right to refuse entry and are under no obligation to give a reason.

REFUSAL OF SERVICE

Pub managers and staff have the right to refuse service.

SPORT ON TELEVISION

Many of our pubs will show all the major sporting events available on terrestrial TV. A limited few also have SKY TV. Please contact the pub directly for confirmation of the events each pub is showing

STUDENTS/RESEARCH

We receive many requests for information and regret that we are unable to answer individual questions or complete questionnaires, especially those of a confidential nature.

You can find out loads about us, by either reading Wetherspoon News or visiting our website. The ‘Investors’ section of the site will provide you with all of the latest trading figures, as well as PDFs of our published annual reports.

WORKFARE

We can confirm that Wetherspoon no longer support the Workfare programme.

We continue to support entirely voluntary work experience programmes, in particular those for the young, the disabled and ex-military. We define ‘entirely voluntary’ as programmes where candidates will not lose any benefits where they do not participate in the programme, and normally candidates are paid to complete this experience.

We do not support programmes if attendance is mandatory for benefits to be retained, for example Workfare.

WI-FI

The majority of our pubs and all our hotels offer FREE Wi-Fi, with The Cloud. Select WiFi - The Cloud from the network list. This service is not available in our airport locations.

For troubleshooting please visit www.thecloud.net

Sat Nav

Download the Point Of Interest (POI) file for your sat nav device

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