Hotel Terms and Conditions
1. INFORMATION ABOUT THESE TERMS AND CONDITIONS
1.1 These are the terms and conditions (the "Terms and Conditions") which apply to your booking at Wetherspoon Hotels whether you request such booking through our website at www.jdwetherspoon.co.uk (the "Website"), over the phone or otherwise.
1.2 The Website is a site operated by J D Wetherspoon Plc (referred to here as "we", "us" and "our"). We are registered in England and Wales under company number 01709784 and with our registered office at Wetherspoon House, Reeds Crescent, Watford, Hertfordshire WD24 4QL. Our VAT number is 396 331 433
1.3 When we refer to "you" and "your" we mean the user of the Website and/or anyone requesting a booking.
1.4 If you have any questions about the Terms and Conditions or the Website, please contact our Customer Services Department on 01923 477777. If you have any questions regarding your booking then please contact the relevant Wetherspoon Hotel directly.
2. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
2.1 When you request a booking via the Website, over the phone or otherwise it does not mean that your request has been accepted. Your request constitutes an offer to us to accept a booking. All requests are subject to acceptance by us, and we will confirm such acceptance to you by issuing you with a booking reference number. The contract between us (the "Contract") will only be formed when we issue you with booking reference number and will be governed by these Terms and Conditions.
2.2 The Contract will relate only to the booking associated with the booking reference number. We will not be obliged to supply any services or accommodation which may have been part of your request until the acceptance of the booking has been confirmed with the issue of a booking reference number.
2.3 Any party that is not a party to the contract between us does not have any right to enforce any of these terms or conditions.
3. INFORMATION ABOUT THE WEBSITE
We have the right at any time to modify or stop providing the Website and to stop accepting bookings through it, either temporarily or permanently and with or without notice. We shall not be liable to you for any modification, suspension or discontinuance of availability of the Website.
It is your responsibility to ensure that your login details, password and all other details in relation to your account remain confidential at all times. You agree to let us know as soon as possible if you know or reasonably suspect that the security of your account is at risk.
4. YOUR STATUS
By requesting a booking through the Website, you warrant that:
(a) You are legally capable of entering into binding contracts; and
(b) You are at least 18 years old;
5. PRICE AND PAYMENT
5.1 The price for each room is as published on the Website at the time of booking, or, in the case of a telephone booking or otherwise, as advised to you by our representative or otherwise notified to you at the time of booking.
5.2 All prices are per room per night based on the maximum room occupancy as set out at Condition 7.2 and are subject to availability.
5.3 All payments are due in full at the time of arrival.
5.4 If you book 5 or more rooms at the same Wetherspoon Hotel it will be classed as a "Multiple Booking". If you request a Multiple Booking we will charge you a non refundable deposit of 50% of the full price at the time of booking.
5.5 We accept cash and all major credit and debit cards. We do not accept cheques or foreign currency. If you wish to pay by cash you must provide proof of your identity and address for security reasons, on arrival at the hotel, in the form of either your driving licence, or your passport and a current bank statement or utility bill.
5.6 All payment card data that we process, store or transmit adheres to the Data Security Standards as defined by the Payment Card Industry.
6. CHECK-IN AND CHECK-OUT
6.1 You can check-in from 2.00 p.m. on the expected check-in date
6.2 You must check-out by 11.00 a.m. on the expected departure date. If you fail to check-out by the stipulated time, then subject to clause 6.3, we will make an additional charge for one night’s stay for the applicable room(s).
6.3 If you wish to arrange a noon check-out you may do so at an additional charge of £20 per room. You must advise us at the time of check-in if you wish to arrange this.
7.1 Unless otherwise stated in any correspondence between us or notified by us to you, breakfast, lunch and dinner are not included.
7.2 Each of our hotels is unique and as a result our rooms may vary in character, size and in the number of guests that can be accommodated. It is your responsibility to verify the details of a room when you request a booking to ensure that it meets your requirements. All of our rooms have a maximum adult occupancy as follows:
(a) Single: 1 adult only
(b) Double, Twin or Family: 2 adults only
7.3 Some of our rooms are suitable for guests with disabilities. Suitable rooms are listed at each hotel. These rooms have been independently inspected. If you or any member of your party require special facilities please advise us when you request a booking.
7.4 Wetherspoon Hotels are strictly non smoking. This policy includes all rooms. In the event you or any member of your party smoke in your room or in the hotel we reserve the right to charge you £100.00 for specialist cleaning to make the room fit as a non smoking environment.
7.5 If you, or any member of your party, damage any bedding or linen, we reserve the right to charge you £50.00 for specialist cleaning.
7.6 If you or any members of your party cause any damage to the hotel interiors, room interiors or soft furnishings, we reserve the right to charge you for the cost of repair of any such damage.
7.7 All items and furniture in your room is the property of JDW. We reserve the right to charge you the full replacement cost for any item or piece of furniture removed from your room.
7.8 All of our hotels adjoin Wetherspoon or Lloyds pubs. Please note you may be able to hear noise from the pubs in your room. This may include loud music. Please refer to the Website or ask at the relevant Wetherspoon Hotel for specific details on any noise and environmental issues at that particular hotel.
8.1 A child is classed as a person under 16 years of age. If a person under 16 arrives at the hotel, they will not be permitted to stay unless accompanied by an adult.
8.2 Subject to availability, extra folding beds and/or cots may be provided for children at no extra charge. You must specify this requirement when you request a booking.
8.3 Children must be accompanied at all times by a responsible adult when they are in a Wetherspoon hotel or a Wetherspoon or Lloyd’s pub. Children are not permitted to go to the bar or the toilet without adult supervision.
8.4 Children are not permitted to use AWP gaming machines or cigarette machines.
With the exception of assistance dogs, no pets are allowed at Wetherspoon Hotels.
10.1 If you wish to cancel your booking, you must do so, by 12.00 midday on the expected check-in date, by telephoning the relevant Wetherspoon Hotel to confirm your cancellation. Unless otherwise notified at the time of booking and subject to clause 10.6, we will refund any payment made in respect of such booking.
10.2 If you wish to cancel your booking, we will charge you for one night's accommodation per room booked if you fail to cancel your booking by 12.00 midday on the expected check-in date.
10.3 Subject to clause 10.4, if your booking is for more than one night and you cancel or shorten your booking by 12.00 midday on the expected check-in date we will (unless otherwise notified at the time of booking and subject to clause 10.6) refund you any payment made in respect of such booking at the time of cancellation.
10.4 If your booking is for more than one night and you cancel or shorten your booking after 12.00 midday on the expected check-in date, we will not refund any payment in respect of that night's accommodation [but will refund payments made in respect of any other remaining nights cancelled under that booking] .
10.5 If you do not check-in and fail to cancel your booking by 12.00 midday on the expected check-in date without explanation, we reserve the right to treat your booking as cancelled and to retain or claim payment for one night's accommodation. Any subsequent nights forming part of the same booking which fail to be cancelled by 12.00 midday on each day of the expected stay, will be charged against you at the same rate and we reserve the right to claim or retain payment as applicable.
10.6 Any booking fees or credit card charges are non-refundable.
10.7 In the unlikely event that we have to change or cancel your reservation we reserve the right to do so. If this does arise you can:
(a) accept the changed arrangements as notified;
(b) make an alternative arrangement with us; or
(c) cancel your reservation and receive a full refund of any monies paid as soon as reasonably possible (and in any event within thirty (30) days of cancellation).
11. GUEST BEHAVIOUR
11.1 You are expected to conduct yourself at all times in an orderly and acceptable manner and not to disrupt the quiet enjoyment of other guests. We reserve the right to immediately terminate your booking and the booking of any members of your party if we (acting reasonably) deem your conduct to be in breach of this clause.
11.2 Conduct that we reasonably consider inappropriate and in breach of clause 11.1 includes but is not limited to:
(a) creating an inappropriate level of noise;
(b) drunken or unruly behaviour; and/or
(c) any behaviour which other guests or staff find offensive in any way.
We will at all times act reasonably when making any determination under this clause 11.2.
11.3 In the event that we terminate your booking pursuant to clause 11.1, you will be required to leave your accommodation immediately. You will be held liable for any damage or loss caused by you or a member of your party. Full payment for any such damage or loss must be paid prior to your departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you.
11.4 Our obligations to you come to an end when the booking is terminated pursuant to clause 11.1. We will have no obligation to refund you for lost accommodation and we will not pay for any expenses or costs incurred as a result of the termination.
12. SPECIAL OFFERS AND PROMOTIONS
12.1 We may from time to time advertise on our Website or otherwise notify you of special offers and promotions in respect of which payment is due in full at the time of booking and non-refundable. Where this is the case we will notify you at the time of booking.
13. PRICING AND OTHER ERRORS
13.1 We try to make sure that all information on the Website, including descriptions of our accommodation and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all errors in information on the Website as soon as reasonably possible and if we think that such an error has affected your request and/or Contract with us we will inform you as soon as reasonably possible.
13.2 You will then be given the option of re-confirming your booking with the correct information or cancelling your booking.
13.3 If you decide to cancel your booking after we have informed you of a pricing error and you have already paid for the booking, we will give you a full refund as soon as reasonably possible (and in any event within thirty (30) days of cancellation).
14. OUR LIABILITY
14.1 Our entire liability for losses you suffer under these Terms and Conditions is strictly limited to the price of the Contract.
14.2 We will not be liable to you for any indirect losses which happen as a side effect of the main loss or damage, including but not limited to:
(a) loss of income or revenue;
(b) loss of business;
(c) loss of profits or contracts;
(d) loss of anticipated savings;
(e) loss of enjoyment;
(f) loss of opportunity;
(g) loss of data; or
(h) waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise.
14.3 Despite the limitations in paragraphs 14.1 and 14.2 above, we do not in any way limit our liability:
(a) for death or personal injury caused by our negligence;
(b) under section 2(3) of the Consumer Protection Act 1987;
(c) for fraud or fraudulent misrepresentation; or
(d) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
14.4 We may provide links on the Website to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that products or services you purchase from third party sellers through the Website, or from companies to whose website we have provided a link on the Website will be of satisfactory quality, and any such warranties are disclaimed by us absolutely. This disclaimer does not affect your statutory rights against the third party seller. We will notify you when a third party is involved in a transaction, and we may disclose your customer information related to that transaction to the third party seller.
15. STATUTORY RIGHTS
Where you buy as a consumer, these Terms and Conditions will not affect your rights under law which cannot be otherwise excluded. For more information contact your local Citizens Advice Bureau (www.citizensadvice.org.uk).
16. EVENTS BEYOND OUR REASONABLE CONTROL
We will not be responsible for any delay or failure to comply with these Terms and Conditions if the delay or failure arises from any event which is beyond our reasonable control. Such events would include (but are not limited to) fires, floods, earthquakes, storms, natural disasters, war, civil unrest, acts of terrorism, utilities supply failure or malicious damage to or destruction of our premises, equipment or goods.
If you breach these Terms and Conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach the Terms and Conditions.
In the event that one or more of the terms set out in these Terms and Conditions is held to be invalid by a competent authority, the remaining terms shall continue to have effect and you will still be bound by them.
19.2 We may employ third parties to carry out services on our behalf including, but not limited to, contacting you for a review and feedback regarding your stay. In such circumstances we will disclose the minimum amount of your information to the third party as is necessary in order for them to carry out the service.
20. ENTIRE AGREEMENT
20.1 These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
20.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms and Conditions.
20.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these Terms and Conditions.
21. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
21.1 We reserve the right to change the Terms and Conditions at any time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities
21.2 Any changes to the Terms and Conditions will be effective for all bookings made under Contracts entered into after the change is published on the Website. You should check the Terms and Conditions posted on the Website before each booking – they may have changed since your last visit.
22. LAW AND JURISDICTION
All Contracts and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England.